Privacy Policy

Privacy Policy + Terms and Conditions

Who we are

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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Vehicle (Camper van) Rental Terms and Conditions 

With in this document the term ‘Us’ and ‘We’ refers to Freewave Surf Academy and/or Efford Camping. The term ‘You’ refers to the person hiring the vehicle. 

When you make a vehicle booking with Freewave Surf Academy or Efford Camping you are accepting the terms and conditions set out below. Please take the time to read these terms and conditions before making your vehicle booking. If you have any questions please do not hesitate to get in touch for more information or clarification.

Booking’s and Deposits


A booking deposit of 25% must be paid to secure your booking. The booking deposit is fully refundable up to 30 days prior to your booking. Any changes or cancellations made between 30 and 15 days will be 50% refundable. Any changes or cancellations made within 14 days of your hire will be non refundable. I would like to stress that we are humans and will listen to all reasons for any change or cancellation on a case by case basis.

The balance of the hire charge (less the booking deposit) is payable 14 days prior to the commencement of the agreed hire period. In the event that a booking is made within 14 days of the hire period, a full charge will be made. 

Confirmation of the booking details will be emailed to you after the deposit has been paid. Until a deposit payment has been made, your booking is not confirmed or secured. An invoice being sent to you will be confirmation of your booking.


In the event of cancellation by you:

All cancellations must be notified to Efford Camping or Freewave Surf Academy in writing. Deposits are refundable if we are unable to supply you with your requested vehicle or a suitable alternative. 

In the event of cancellation by us:

If a vehicle reserved is not available due to accident, breakdown or other circumstances beyond our control then, if possible, we may be able to offer you another vehicle. In the event that we are unable to supply a suitable vehicle, our liability is strictly limited to a full refund of all monies paid by you. We accept no liability for the cost of a replacement vehicle, travel expenses or any other subsequent loss. (Circumstances that we deem to be out of our control include - but are not limited to - vehicle breakdown, damage sustained to the vehicle and late returns by a previous hirer). We recommend that you also have current travel insurance to minimise any disruption to your holiday.

Adverse Weather:

In the event of RED weather warnings, snow or particularly hazardous driving conditions forecast 3 days either side of collection day, the Company also reserve the right to cancel the hire. Hirers may then commute the hire to another date up to a maximum of 30 days from the original date, and are advised to have travel insurance in place should they instead wish to claim for hire fees paid.

As a company, we reserve the right from time to time to vary the hire rates on the website, terms and conditions of hire and to refuse to hire to any person at  our discretion. We reserve the right to cancel the hire in the event of invalid driving licences, incorrect information supplied on booking forms, customer ID requested not supplied or correct on collection day or if our Terms and Conditions are not met. The cost of the hire will not be refunded in this instance.

Collection and Returns procedure:

The vehicle check in and out procedure takes approximately 30 - 40 minutes, as there will be a lot of information to go through - so please allow time for this when planning your trip.

All hirers must supply a £1000 refundable security deposit prior to the collection of your vehicle. You must have the following documentation when collecting the vehicle:

  • 2 recent proofs of home address for the main driver within the last 3 months (Utility bills or bank / credit card statements are acceptable)
  • Your UK driver’s licence
  • DVLA check code for each person who is to drive the vehicle
  • Drivers from overseas must present their driver's licence and a passport

We cannot release the vehicle without these items being present at the time of collection, and hire fees may be forfeit.

Obligations of the person hiring the vehicle

 By signing the rental agreement, you agree that you will:

  • Return the Vehicle in the same condition as it was received - ordinary wear and tear excepted - on the due date and time to be agreed
  • Not use the Vehicle for hire or reward, nor use it in violation of any law, ordinance or regulation, nor remove it (without prior written agreement from us) from the UK mainland
  • Limit the mileage to 750 miles per week of hire, thereafter subject to a 20p/mile surcharge.
  • Not carry more passengers than the agreed seating capacity or allow the vehicle to be overloaded
  • Maintain at all times the correct level of engine oil, Adblue and coolant (where applicable). Failure to do so may result in engine damage, for which the Hirer will be fully responsible
  • Ensuring the vehicle is always parked as safely as possible, locked when unattended, and the keys are secure
  • Not operate the Vehicle, or permit the Vehicle to be operated in, any way that would violate this contract - including, but not limited to:
    • Any person under 25 or over 75 years of age driving the vehicle
    • Driving in motor sport events (including racing, pace making, rallying, reliability trials, and speed testing)
    • Being used to propel or tow any vehicle or trailer
    • Any person driving the vehicle when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by road traffic legislation
    • By any other person other than the hirer or additional Driver(s using the vehicle)
    • Using the vehicle under authority of any licence other than the hirers own
    • If you or any driver leaves the car unlocked or fails to secure the keys
    • In a reckless or imprudent manner or if the vehicle is deliberately damaged.

Additional Charges and Liabilities)

In addition to the agreed rental rate, you may become liable for the following charges:

All fines and court costs for parking, traffic or other legal violations assessed against the Vehicle whilst the vehicle is under your control. You are liable as if the owner of the vehicle in respect of:

  • Any fixed penalty offence committed in respect of that Vehicle under the Road Traffic Act 1988 and Road Traffic Offenders Act 1988; any excess parking charge which may be incurred in respect of that Vehicle in pursuance of an Order under Sections 45 and 46 of the Road Traffic Regulation Act 1984 or the Road Traffic Act 1991 during the period of hire
  • Any uninsurable damages - including wheel & tyre damage, windscreen damage, and any internal damages or breakages - howsoever caused
  • A £150.00 charge in the event that the vehicle smells of tobacco smoke
  • A charge of £2.00 per litre of fuel required to return the fuel level to that marked on the check out sheet at the commencement of hire, in the event that you fail to refuel the vehicle (NB there are 2 petrol station in Bude)
  • A cleaning charge of up to £100.00 in the event that the vehicle is not returned in a similar condition in which it was rented out
  • A charge of £75.00 in the event that the Tracker device fitted to the vehicle indicates that the vehicle has exceeded a sustained speed of 80mph. (This is to attempt to ensure hirer and passenger safety, as camper vans and motorhomes are unstable over these speeds)
  • A mileage charge of £0.20 per mile in excess of your allocated amount (750 miles for a week, ie: 321 for a three day hire)
  • A call out charge for damage repairs / loss of camper keys of £60.00, plus mileage each way at £0.50 per mile and the cost of parts / keys / recoding etc. Our time on site and repair work is also charged at £35 per hour. These values are plus VAT. This charge will also apply if we have to attend the vehicle to further explain or check items which are working as they should (a full pre-hire briefing is given)
  • In the event that items are missing from the inventory, a charge to replace missing items will be made
  • An insurance policy excess charge of £1000.00 for each incident claimed on the motor insurance policy, if the cost of the claim is expected to exceed this amount. If the claim cost is less than the policy excess, you will be liable for the full claims costs. In the event of us receiving from the third party any part of the amount to reimburse the policy excess payment made and provided you have performed your obligations hereunder, we shall repay to the hirer the like part of such excess
  • General internal and bodywork damage will be charged out at cost plus an Administration Charge of 10% of the total costs associated with the repair costs (to cover ordering and collecting parts, obtaining quotes for repairs, delivering vehicles for repair, invoicing)
  • If, due to gross negligence (such as, but not limited to: driving through flood water, driving into an overhead object), it is necessary for the vehicle to undergo repairs, you may additionally be liable for the full cost of repairing damage to the actual vehicle supplied, administrative fees, plus loss of revenue at the prevailing daily rate (up to the value of one month's full rate hire of the vehicle). We have the sole right and responsibility to repair the Vehicle. Damage should be reported to the us as soon as possible and in any event within 24 hours after the Vehicle was damaged
  • In the event of the theft of the vehicle owing to your negligence (such as leaving it unsecured, or through loss of keys), we may hold you responsible for the loss of the vehicle, plus you will also be charged the excess, administrative fees plus loss of revenue at the prevailing daily hire rate (up to the value of one month's full rate hire of the vehicle) following the incident. 
  • If the vehicle is stolen, it should be reported immediately, and in any event within 24 hours, after the Vehicle was stolen. It should also be reported to the Police immediately and a crime reference number should also be obtained
  • Any costs, including reasonable legal fees where permitted by law, incurred collecting payments due from hirer hereunder.
  • In the event that full payment is not made before 14 days of your booking, a reminder will be sent on that 14th day. 
  • All charges are subject to final audit
  • You agree to allow us to compute and debit final charges from Credit/Debit Card
  • If you seriously breach this agreement, or seriously damage the vehicle, you agree to cease using the Vehicle and to pay all expenses incurred in returning Vehicle to the collection point of rental.

Insurance / Eligibility

Fully Comprehensive insurance is included within the stated hire charge. You are advised to also take out additional personal holiday insurance.

The vehicle is insured for the contracted period of hire ONLY. You must therefore notify us in the event that the vehicle will be returned late. Failure to do this may result in the vehicle not being insured for your use and may incur a traffic offence under the Road Traffic Act.

An insurance policy excess of £1000 is payable by you for each incident claimed against the insurance policy, where it be for vehicle damage, fire damage or the theft of the vehicle. This applies to all vehicles if the cost of repairing damages in relation to any given incident should exceed the excess amount. Should repairs cost less than the insurance excess amount, they will be charged to the Hirer at cost plus the Admin Charge – to cover items such as driving to obtain quotes, collecting repair parts. See Overhead Objects and Flooding for exclusions.

We reserve the right to charge any amount up to the insurance excess along with any associated costs against the drivers' or hirers' credit/debit card provided.

Accepting these Terms indicates authorisation to us to be able follow this process if required.

Drivers must be over the age of 25 and under the age of 75, in good health, and must have held a full UK driving licence for a minimum of 2 years with no more than 3 points on your licence. Drivers from overseas must produce a valid Licence for their country of origin. Driving convictions may add a surcharge (£1.00 per day per conviction - convictions under a year old may cost around £2.00 per day). Drivers with more than three driving convictions in the past three years cannot be accepted. We regret that we are unable to insure unemployed persons, undergraduates, or scrap metal merchants.

No one other than the drivers named in the insurance proposal form may drive the vehicle.

Overhead Objects and Flooding

All drivers must be aware of the unusually high nature of these vehicles when driving under low bridges, canopies, car parks etc. The headroom clearance is usually stated within the driver’s field of vision. Drivers are also not permitted to take vehicles through road flood water under any circumstances. Damage to the vehicle caused through road flood water or collision with an overhead object is classed as negligence – as such the insurance excess and CDR will be deemed to not apply - and repairs and any costs arising (ie: cancellation of subsequent hires up to a period of one month) will be charged in full to the Hirer.

Fixed Penalty Notices

In the event that a fixed penalty notice is received for parking, non payment of toll charges, or a road traffic offence, the driver’s details will be provided to the relevant authority and we will issue you an administrative charge of £10 plus VAT.

Accident Procedure

You shall, in the event of an incident that results in damage to the Vehicle, ensure that:

The driver of the Vehicle completes and delivers to us the relevant accident report and photos within 48 hours after the end of the hire period.

No admission of liability is made to any person in relation to such accident.

Any writ of summons, summons or other document relating to any proceeding arising out of such accident is forthwith delivered to us at the address on the motor rental agreement.

All assistance is rendered to us and its insurers to the conduct of such proceedings including without prejudice to the generality of the foregoing permitting such proceedings to be brought by us in the name of the hirer and defending any proceedings brought against the hirer.

You shall pay or reimburse us against all losses, liabilities, costs, actions, claims or demands which it may incur or have brought or made against it in relation to the Vehicle or its use and which are not recoverable under a policy of insurance whether the same is effected by or us or you the hirer.

The names and addresses of all witnesses thereto are collected and given to us


We provide repair and recovery services in the event of an accident or breakdown. We will advise you of this procedure when you collect the van. A full breakdown relay service is provided if the vehicle cannot be repaired by the road side.

Whilst we make every effort to ensure our vehicles are in full working order – we will not accept liability for consequential losses or claims arising from breakdown, accident or other cause. We will, however, do our utmost to provide you with a replacement vehicle, subject to availability, or offer a refund.

Parking at our base

The hirer may park one vehicle free of charge and at his/her own risk for the period of the hire. A second vehicle may be parked for a fee of £10 per week.